Every Question Is Important To Us!
If You Can't Find The Answer You're Looking For, Please Don't Hesitate To Get In Touch!
gyorgy.karman@powerpongeurope.com
FAQs
Got questions? We’ve got answer...
Shipping policy, How long will my order take?
This policy is designed to give you a clear understanding of our shipping policies and procedures. Please read them carefully before placing an order at our store.
Shipping countries:
This shipping policy is valid for the countries: European union
Average delivery time of all our packages:
Latest order time 21:00 (GMT+02:00) Eastern European Time (Tallinn)
Order processing time 1-2 days, delivery on: Mon-Sat
Delivery time 4-6 working days, shipping on: Mon-Sat
We use the following shipping parties:
- DHL, DPD
Shipping Costs
Free shipping, we cover the shipping costs for every Robot order. All our Robots are delivered to your home, 100% free.
Please note : Like many other webshops, we are very busy and delays can occur. Please take this into account when placing your order. We will do our best to send your order as soon as possible. ( 99.7% of the order being send out next day )
Please contact us by email if you have any questions about when your order will be sent. Our customer service team will be happy to help you.
Questions? Contact us:
E-mail: gyorgy.karman@powerpongeurope.com
Company name : Power Pong Europe
Customer service opening hours:
Monday to Sunday from 07:00 to 22:00.
We will respond to your request within 1 hours during opening times.
How do I contact customer service?
You can reach Power Pong Europe customer service by emailing gyorgy.karman@powerpongeurope.com
How do I scan for the Power Pong robot?
Android
Ensure that both your device’s location service and Bluetooth are turned on. When opening the app for the first time, you should be prompted for location permissions. You will need to accept these permissions for the app to be able to connect to the robot.
iOS
Make sure your Bluetooth is turned on and the app is granted Bluetooth permissions.
Once you’ve checked these, position yourself reasonably close to the Power Pong robot. Navigate to the Connection page and the application should automatically scan for nearby devices. If the scan doesn’t start automatically, you can manually initiate a rescan.
How do I connect to the Power Pong robot?
After you’ve scanned for the robot and it appears on the list of available devices on the Connection page, tap on the device listing to initiate the connection process. Your device will then connect to the robot.
How do I update the firmware for my Power Pong robot?
Once you’ve connected to the robot, you’ll find the current connection panel at the top of the Connection page within the Power Pong app. Expand this panel to view the current firmware version of your Power Pong robot.
If a newer firmware version is available, you will see a green ‘Update’ button. Tap on it to start the update process. Please ensure that you allow the update process to finish completely before disconnecting your phone or shutting off the robot.
Calibration – All robots come calibrated, so rarely need to calibrate.
To check if your robot needs calibration go to drills and type in test in the search and select test 1. Start the drill and check if the balls are landing around the middle and about 16 inches from the end of the table. If yes, go to test 2 and check if the balls are landing evenly on both sides. If yes go to test 3 and set serves at zero backspin, 5 sidespin and 10 or 11 speed to test if the serves are clearing the net.
For the best experience you need to learn how to set up your own drills and change or modify existing drills.
For robots that do need calibration, please follow these steps: Start calibration mode and check where the ball is landing. Adjust the trajectory/speed until it is landing a few inches from the end of the table with the desired arc. Generally, you only need to adjust the trajectory but speed can also be adjusted if the trajectory adjustment is not sufficient. Once normal calibration is finished, you can start “Trajectory Correction”.
If one side of the table is firing shorter than the other, select that side to increase the distance. If it’s still short, you can further increase the distance by selecting “Additional Distance”. Save the calibration.
How do I pair the remote control?
Alpha Plus – Push and hold down the Random button and the start button on the remote control for about 5 seconds.
Delta – Press and hold down the left and right arrows under Memory on the top right corner of the Delta control box and the start button on the remote control for about 5 seconds.
Omega – Connect the app. Click on the down arrow under connected robot and click on Pair Remote.
How do I restore the pre-set drills?
Alpha Plus – Unplug the power adapter from the AC power source to turn off the robot. While pressing and holding the Save button on the Control Panel, plug the power adapter into the AC power source. After 5 seconds, release the Save button. The factory supplied Drills are now restored.
Delta – Push and hold down the Memory clear button then plug your robot into power
Omega – Connect the app. Go to settings and click on Restore Presets.
How do I do a factory reset?
Alpha Plus – Unplug the power adapter from the AC power source to turn off the robot. While pressing and holding the Save button on the Control Panel, plug the power adapter into the AC power source. After 5 seconds, release the Save button. The factory supplied Drills are now restored.
Delta – Unplug the power adapter from the AC power source to turn off the robot. While pressing and holding down the Memory Clear button on the Delta Control Panel, plug the power adapter into the AC power source. After 5 seconds, release the Memory Clear button. The factory supplied Drills are now restored.
Omega – Connect the app. Go to settings and click on Factory Reset.
What’s the difference between Restore Presets and Factory Resets in the Omega?
The Restore Presets is restoring the pre-saved drills but do not delete the drills you added to the saved drills. The Factory Reset restores your pre-saved drills and deletes all the drills you created.
How do I share a drill or group of drills with someone?
Both individual drills and groups can be shared via the Power Pong app.
Sharing a single drill or group.
- Open the specific drill or group.
- Tap the 3 dots located in the top right corner of the screen.
- Select the ‘Share’ option and choose your preferred method of sharing. We recommend sharing via email for convenience.
Sharing multiple drills or groups
- Navigate to the Drills or Groups page.
- Long press on a drill or group to activate multi-select mode.
- Select all drills or groups you want to share.
- Tap the 3 dots in the top right corner.
- Select the ‘Share’ option and choose your preferred method of sharing. We recommend sharing via email for convenience.
How do I import a shared drill or group into the Power Pong app?
- Access the file that was shared with you (typically through your device’s email app).
- Tap on the shared file to open it or use the 3 dots menu to select the “Open With” option.
- Select the Power Pong app as the method to open the file.
- The Power Pong app should open and the shared drill or group will be automatically imported.
What is the serve feature?
The first two balls in a drill can be set as a “serve”. Doing so will add a 1 second delay to the serve and will randomly select one of the two balls to play.
What is the Shuffle feature?
Random plays the balls in a random order (same as before). Shuffle placement will randomly swap the placement values for each ball in the drill.
What is Scatter?
Scatter will add more variability to the trajectory and placement.
What is E1 error?
E1- Represents feeding motor related issues.
It could be a broken ball inside, or dog hair wrapped around the feeding motor, or something else inside that causes the feeding motor problem.
It also could be a dent on the tube of the head of the robot that does not allow the balls to go through.
What is E2 error?
E2- Represents a connecting cable issue 99% of the time. Very rarely it may also represent a bad motor in the head of the robot.
Do this:
- Unplug from power
- Unplug the cable that connects the head of the robot with the base unit.
- Check the pins inside the cable connecting the head of the robot with the base unit to make sure nothing is bent or broken.
- If it looks good, plug it back and make sure it’s plugged in all the way.
- Connect to power and check to make sure all the 3 wheels are spinning.
- If yes, connect the app and it should be good to go.
What should I do if my robot is double-shooting?
Align the 2nd or 3rd silver circle on the tube with the top of the base unit and that should take care of the problem.